While an average rebuild requires two to three weeks from the receipt of the purchase order, Hook Industrial Sales offers emergency rebuild service. Many of our existing customers have had cylinders rebuilt overnight or between Saturday night and Monday morning. Our commitment to customer service is unmatched in the industry. We can deliver emergency service that is vital to insuring our customer’s valuable production time.
H.I.S. has developed a sophisticated tracking system designed to ensure customer satisfaction while facilitating our processes. Following design approval by our customers, each job is assigned a tracking ticket that travels with the cylinder throughout our facility. This ticket includes all requirement information and drawings as well as any modifications. Additionally, we maintain detailed records of all customer orders including date received, quoted price, purchase orders, dates received and projected shipping dates.
Our manufacturing processes have been designed to maximize quality and minimize downtime for our customers. We have detailed step-by-step procedures and checklists to ensure uniform procedures. This organization allows us to deliver the best quality products to our customers in the quickest possible time.